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Business Coaching Resources

 

On this page you will find important materials for your use during business coaching.  These materials include the coaching agreement as well as, for clients contemplating starting up a business, templates for business plans.

 

Feroce Client Materials

General Business Resources

  Recommended Business Books

  Customer Relationship Management

  Time Management

  Free Voice-Over IP Telephony

  Free Conference Calling

Internet Business Resources

  Constant Contact Newsletter Service

  Google ToolBar

  Alexa Toolbar

  The World's Best Internet Browser

  Article Submission Software

 

 

Feroce Client Materials

 

Feroce Code of Ethics.  Feroce abides by the code of ethics of the ICF.  View our Pledge.

 

For more information on the definition, nature, and process of coaching, see the Related Articles in the navigation area to the left.

 

General Business Resources

 

 

Recommended Business Books  (click to open new page)

 

Customer Relationship Management (CRM)

 

Prophet 2004 CRM from Avidian is highly recommended for individual entrepreneurs and small enterprises.  Unlike any other CRM, even Microsoft's own, Prophet is fully integrated into the tool most of us use for our business -- Microsoft Outlook -- so that we don't have to keep one set of contacts on, say the Internet (as ACT, Salesforce.com, Goldmine, and many others require), and another in Outlook.  There's just one set.

 

  Prophet 2004

 

Time Management

 

Unmailme.com -- get rid of junk mail Save time, reduce clutter, save trees ? get rid of your junk mail for free!

 

Free Voice-Over IP Telephony

 

Skype Internet telephony - We used to recommend Skype, but we can no longer do so.  Sound troubles, using the paid version of their service, proved unresolvable using all of the suggestions on their site.  Fair enough, right?  These things happen.  So we wrote them a letter.  And waited.  And waited.  We wrote them again.  When they finally wrote back, it was to say that the delay was our fault, because we had failed to cite the proper username.  They did not say why they had not pointed this out three weeks earlier, upon the first inquiry.  We filled out their form to report the problem, again.  And waited another month without word.  Then we sent several follow-up emails, asking if they intended to provide customer service on the issue.  Still no response, we asked for a refund. 

 

Yahoo's Instant Messenger is one of many competitors to Skype; Google has also just released Google Talk, a competitive service.  And MSN is offering one too.  Find a service that either (1) works or (2) provides better than indifferent customer service.

 

Free Conference Calling

 

FreeConferenceCall.com -- Why pay? 

 

Internet Business Resources

 

  Constant Contact Newsletter Service

 

  Constant Contact -- The most user-friendly way to keep in touch with your clients or customers.  And it's all about constant contact, isn't it?  That's how your customers stay sticky, and how you get referrals.  Email is viral too, so when a customer gets a newsletter in one of over 90 slick-looking templates, they can easily forward it to a friend or two . . .  This is the service I use.

 

  Google ToolBar

 

  Google Toolbar - Allows you to measure the Google Page Rank of your site and your competitors, view the site linking to you (according to Google), and view similar sites. Also allows you to automatically fill out forms and block pop-ups.

 

  Alexa Toolbar

 

  Alexa Toolbar - Allows you to see how your site traffic compares to others' and to view similar sites -- a great tool for research. Contains a pop-up blocker too.

 

  The World's Best Internet Browser

 

  Firefox Open Source Browser.  Stop mucking around with Internet Explorer, with its slowness and all its security breaches.  Firefox is the best browser in the world, and it's free.

 

Article Submission Software

 

Getting your name out there, and links on other site, is important for both traffic to your site and search engine optimization.  The best product I've seen is Article Announcer.  To buy a copy of this huge time-saver -- with a money-back guarantee that should eliminate any worry or hesitation -- click here:  Get Article Announcer With No Risk!

 

More business coaching resources are available upon request.

 

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